1. Objectifs

Intentions :
«This chapter looks at child protection services in Canada and argues for the use of an Evidence-Based Management model [EBM]. Child protection services is one of the quickest growing social service delivery sectors in Canada. Despite this, little is actually known about the children and families receiving the services and less is known about the efficacy of the services. Experience from sectors that have invested more heavily in research shows that the challenge is not simply to do more research and collect more data, but that organizations must develop learning cultures where the question of what works becomes a central component of all decision-making.» (p. 171)

2. Méthode

Échantillon/Matériau :
«Evaluation of the EBM initiative involved […] the EBM coordinating team, involving the primary investigator, the director of the Division of Professional Services and the project manager, [54] participant[s], [76] managers [...] at the beginning of the project, and […] a selection of managers and researchers at the end of the project (N = 26).» (p. 182)

Instruments :
- Questionnaires
- Guide d’entretien semi-directif

Type de traitement des données :
Analyse statistique

3. Résumé

«This chapter describes a knowledge mobilization (KMb) initiative in a midsize urban child protection agency in Québec designed to support a management culture shift where the question of such data, research, and overall evidence would become central to decision-making.» (p. 172) The EBM initiative has started to generate interest from child protection organizations in other provinces and even from several European organizations. The evaluation has demonstrated the importance of establishing strategies that rely on interactive processes between researchers and users in order to ensure effective KMb.» (p. 186)