Référence bibliographique 
Tonsaker, Tabitha. 2013. «Caregivers and Web-Based Health Information: An Exploratory Qualitative Study of Information Seeking, Information Use, and Perspectives». Mémoire de maîtrise, Montréal, Université McGill, Faculté de médecine.
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«This thesis has two primary objectives. The first is to explore how caregivers retrieve and use health information from the Internet. […] The second objective is to explore caregivers’ needs, expectations, and perspectives towards online health and support information delivered through personal experiences.» (p. 15)
Au total, «16 agreed to take part [in this study].» (p. 35) Les participants sont originaires de la région du Grand Montréal. «To address both research questions, three focus groups were assembled with caregivers. The focus groups were held in winter 2012 […]. All focus groups were conducted with face-to-face sessions at St. Mary’s Hospital in Montreal, Quebec.» (p. 34)
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Analyse de contenu
«With Canada’s aging population, increasing prevalence of chronic disease, and overburdened healthcare systems, there is a growing pressure on family caregivers to manage the care of their family members or friends. The demands of caregiving, however, can be challenging and may result in caregiver distress and an inability for caregivers to continue in their role. To help address this issue, interventions that are developed to support caregivers may contribute to greater confidence, capacity and satisfaction with their role, as well as better outcomes for their care recipient.» (p. 4) À la lumière de ses recherches, l’auteure constate que «[i]n terms of how caregivers retrieve and use online health information, three broad themes were identified: searching for and choosing online health information; empowerment through use of online health information; and concerns with health information on the Internet. [Also], in terms of caregivers’ perspectives towards the structure, design, and content of a PHEx [(personal health and illness experiences)] website, two broad themes were identified: factors important for first impressions of a PHEx website; and perceived needs and expectations for the content presented on a PHEx website.» (p. 4)