Work–Family Conflict/Family–Work Conflict, Job Stress, Burnout and Intention to Leave in the Hotel Industry in Quebec (Canada): Moderating Role of Need for Family Friendly Practices as “Resource Passageways”

Work–Family Conflict/Family–Work Conflict, Job Stress, Burnout and Intention to Leave in the Hotel Industry in Quebec (Canada): Moderating Role of Need for Family Friendly Practices as “Resource Passageways”

Work–Family Conflict/Family–Work Conflict, Job Stress, Burnout and Intention to Leave in the Hotel Industry in Quebec (Canada): Moderating Role of Need for Family Friendly Practices as “Resource Passageways”

Work–Family Conflict/Family–Work Conflict, Job Stress, Burnout and Intention to Leave in the Hotel Industry in Quebec (Canada): Moderating Role of Need for Family Friendly Practices as “Resource Passageways”s

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Référence bibliographique [19910]

The International Journal of Human Resource Management, vol. 29, no 16, p. 2399-2430.

Fiche synthèse

1. Objectifs


Intentions :
«[T]his research aims to analyze the moderating role of the need for family friendly policies on the effects of WFC [work-family conflict] and FWC [family–work conflict] on job stress, burnout, and intention to leave; this is an original contribution of the paper.» (p. 2407)

Questions/Hypothèses :
«[T]his study suggests that the relationships between WFC/FWC, job stress, burnout, and an individual’s intention to leave the organization may be better understood by considering the moderating role of individuals’ need for family friendly policies.» (p. 2407)

2. Méthode


Échantillon/Matériau :
«The study was conducted in the hospitality industry in the province of Quebec (Canada) […].» (p. 2411) «The sample consists of 37.2% management personnel (96 respondents), 35.7% frontline staff (92 respondents), and 27.1% supervisors or intermediary jobs (70 respondents). Of these 258 persons, 185 work in hotel chains and 73 in small hostels, motels or independent hotels.» (p. 2412)

Instruments :
Questionnaire

Type de traitement des données :
Analyse statistique

3. Résumé


«For on-site childcare, the need for this service has a moderating effect on the relationships between FWC, burnout (emotional exhaustion and depersonalization), and job stress. […] Concerning the compressed workweek, the desire for this option has a moderating effect on six relationships. It moderates the link between, on the one hand, WFC, and on the other hand job stress and emotional exhaustion. It also has a moderating effect on the link between FWC and job stress. In the same vein, it moderates the effects of job stress, emotional exhaustion, and depersonalization on intention to leave. […] Finally, the desire for part-time work also has moderating effects in seven cases. It moderates the effects of WFC/FWC on job stress, emotional exhaustion, and depersonalization. It has a moderating effect on the relationship between job stress and intention to leave.» (p. 2421) «The results [highlight] the importance of subjective needs for family friendly policies in the work–family interface and job outcome processes. The perception of a desire or need for these measures offers a new understanding of these practices […].» (p. 2421) «Moreover, the present study contributes to the knowledge on the influence of the need for four family friendly policies not only on WFC and FWC, but also on job stress, burnout, and intention to leave.» (p. 2421)